Consumer Notices

SHU UEMURA

Shu Uemura Cleansing Oils were incorrectly advertised at a discount of 15% instead of 10% on Friday 16th of February 2018, due to human error. We apologise for the confusion and for any inconvenience caused.

DESIGNER HANDBAGS & FOOTWEAR

On 25th January 2018, an incorrect Take An Extra 40% Off reduced items was attached to a range of full-priced Designer Handbags & Footwear. This was due to human error and all orders will be cancelled.We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

TED BAKER

An incorrect price of $0 was published on Thursday 28th December for Ted Baker Pidgy Towel (3587-21508640). This was due to human error and all orders will be cancelled. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663

DEADLY PONIES

An incorrect price of $0 was published on Thursday 28th December for Deadly Ponies Mr Robin Shoulder Bag (5466-21436047), Deadly Ponies Mr Mini Penny (5466-21436051) and Deadly Ponies Mr Leopard (5466-21436052). This was due to human error and all orders will be cancelled. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663

DELONGHI - TOASTER

An incorrect price of $0 was published 24/12 – 28/18 for Delonghi Brillante Black Gloss Plastic 2 Slice (7426-71227), the correct price is $129.00. This was due to human error. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663

12 DAYS OF CHRISTMAS - WOMEN'S FASHION, SHOES & ACCESSORIES OFFER

On 22 December 2017, a press ad was run in The Sydney Morning Herald and The Age promoting a 12 Days of Christmas offer of 'Save 25% on a great range of full-priced Women's Fashion, Shoes & Accessories'. Due to human error this ad was published the day after the offer concluded on 21 December 2017. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Customer Services team on 1800 354 663 oR visit davidjones.com.au/Contact-Us. 

PANASONIC

An incorrect price of $2999.00 was published 26/11 – 28/11 for Panasonic 75” 4K PRO HDR 200HZ LED TV TH-75EX780A (7701-21388916), the correct price is $3999.00. This was due to human error. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

AUSTRALIAN GOURMET HAMPERS

The Freckleberry Dark Chocolate Christmas Star with Pistachios & Cranberries 40g featured in the Christmas Book catalogue as well as on the David Jones website as part of the Australian Gourmet Hamper $149.95 is a component that is not available in the hamper.  We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

ON-SITE SEARCH

From 25 November 2017 the product details via our on-site search tool have been incorrect due to a technical issue. We are working to correct this issue ASAP and apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

OROTON

On 24 November 2017, due to human error the incorrect % off was advised for Oroton. The correct offer is 20% off full-priced Oroton handbags and wallets.  We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

DYSON

On 24 November 2017, due to human error an incorrect reduced price was attached to DYSON Cinetic Big Ball Animal Pro (7688-50209). All orders will be cancelled and refunded. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

SMALL ELECTRICAL APPLIANCES

On 24 November 2017, incorrect ‘Reduced’ flags were attached to a range of Small Electrical Appliances from Dyson, Smeg, Nespresso and others. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.