Consumer Notices

THE SMITH FAMILY CHRISTMAS CHARITY GIFT CARD

Due to a delivery delay, The Smith Family Christmas Charity Gift Card, featured on page 2 of our Christmas Book catalogue, is currently unavailable. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

WITCHERY

On 3 November 2017, an eDM was sent out stating a Witchery womenswear offer was live, however the offer live date is November 4 – November 5 2017. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Customer Services team on (02) 9266 5600.

SEED

On 3 November 2017, an eDM was sent stating an instore SEED Kidswear offer was live, however the offer live date is November 4 – November 5 2017. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Customer Services team on (02) 9266 5600.

GANT

On 13 October 2017, an incorrect price was attached to multiple Gant sale products (3260-701262, 3260-115623, 3260-701408, 3260-606294, 3260-606375, 3260-606121, 3260-701377, 3260-606228, 3260-606317, 3260-606171, 3260-115607, 3260-115615) causing the original price to display as the reduced price. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

PAUL & SHARK

On 13 October 2017, an incorrect price was attached to Paul & Shark sale products (3260-606498, 3260-606448) causing the original price to display as the reduced price. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

GANT

On 12 October 2017, an incorrect price was attached to Gant Icon Shirts Oxfords (3260-101503) which allowed customers to process orders at $29. This was due to human error and all orders will be cancelled and refunded. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

TAKE AN EXTRA 25%

On 5 October 2017, home and electrical products were included in error in the take an extra 25% promotion. This was due to human error. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663. 

BIANCA SPENDER

On 12 September 2017, an incorrect price was attached to the Bianca Spender - Midnight Check Looking Glass Top which allowed customers to process orders at $0.00. This was due to human error and all orders will be cancelled and refunded. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663. 

MAC

We apologise that the MAC concealer palette which is featured on the David Jones Home Page from Monday the 11th to Sunday 17th of September is running late.  We apologise for any inconvenience this may cause and will endevour have this product available for purchase as soon as possible. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Coach

On 6 September 2017, an incorrect price was attached the the Coach Swagger 21 in Snake (5092-18637) which allowed customers to process orders at $125. This was due to human error and all orders will be cancelled and refunded. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.