Consumer Notices

BIANCA SPENDER

On 12 September 2017, an incorrect price was attached to the Bianca Spender - Midnight Check Looking Glass Top which allowed customers to process orders at $0.00. This was due to human error and all orders will be cancelled and refunded. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663. 

MAC

We apologise that the MAC concealer palette which is featured on the David Jones Home Page from Monday the 11th to Sunday 17th of September is running late.  We apologise for any inconvenience this may cause and will endevour have this product available for purchase as soon as possible. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Coach

On 6 September 2017, an incorrect price was attached the the Coach Swagger 21 in Snake (5092-18637) which allowed customers to process orders at $125. This was due to human error and all orders will be cancelled and refunded. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Polo Ralph Lauren

On 29 August 2017, a technical error on site incorrectly displayed Polo Ralph Lauren items in an offers category with a "25% Off" flag. This was due to a technical error. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Ted Baker

On 18 August 2017, an incorrect price was attached to the Ted Baker Lace Up Tennis Trainer (5238-402979) which allowed customers to process orders at $126.91. This was due to human error and all orders will be cancelled and refunded. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Ted Baker

On 18 August 2017, an incorrect price was attached to the Ted Baker Lace Up Tennis Trainer (5238-402987) which allowed customers to process orders at $126.91. This was due to human error and all orders will be cancelled and refunded. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Ted Baker

On 18 August 2017, an incorrect price was attached to the Ted Baker Back Detail Low Pointed Court (5238-403593) which allowed customers to process orders at $146.51. This was due to human error and all orders will be cancelled and refunded. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Ted Baker

On 18 August 2017, an incorrect price was attached to the Ted Baker Back Detail Low Pointed Court (5238-403585) which allowed customers to process orders at $146.51. This was due to human error and all orders will be cancelled and refunded. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Ted Baker

On 18 August 2017, an incorrect price was attached to the Ted Baker Printed Lace Up Tennis Trainer (5238-402995) which allowed customers to process orders at $126.91. This was due to human error and all orders will be cancelled and refunded. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Sperry Topsider

On 18 August 2017, an incorrect price was attached to the Sperry Topsider Gold Cup 2 Eye Boat Shoe (5597-72362) which allowed customers to process orders at $139.30. This was due to human error and all orders will be cancelled and refunded. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Sperry Topsider

On 18 August 2017, an incorrect price was attached to the Sperry Topsider A/O 2 Eye Boat Shoe (5597-106676) which allowed customers to process orders at $69.30. This was due to human error and all orders will be cancelled and refunded. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Armani Jeans

On 18 August 2017, an incorrect price was attached to the Armani Jeans Nylon Jacquard Canvas Runner (5539-901402) which allowed customers to process orders at $69.30. This was due to human error and all orders will be cancelled and refunded. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Bassike

On 6 August 2017, the Bassike Wool Jumpsuit Dress (1844-700088) was featured on page 24 of the SS17 Brand Book catalogue is due to arrive by the end August, 2017.  For any queries, regarding the featured product, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

Karen Walker

On 6 August 2017, the Karen Walker Gennaker Top (1810-303517) was featured on page 23 of the SS17 Brand Book catalogue is due to arrive by the end August, 2017.  For any queries, regarding the featured product, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

Ellery

On 6 August 2017, the Ellery Dress (1810-503197) was featured in the SS17 New Season Campaign is due to arrive by 8 September, 2017.  For any queries, regarding the featured product, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience

Frame

On 6 August 2017, the Frame Top (1682-606773) was featured in the SS17 New Season Campaign is due to arrive by the end August, 2017.  For any queries, regarding the featured product, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

Macgraw

On 6 August 2017, the Macgraw Alchemy Dress (1810-309652) was featured in the SS17 New Season Campaign is due to arrive by the end August, 2017.  For any queries, regarding the featured product, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

Casadei

On 6 August 2017, the CASADEI Metallic sandal in rose gold (5212-208719) was featured in the SS17 New Season Campaign is due to arrive by the end August, 2017.  For any queries, regarding the featured product, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

Casadei

On 6 August 2017, the CASADEI Textile Woven Open Toe Bootie (5212-208654) featured in the SS17 New Season Campaign is due to arrive by the end August, 2017.  For any queries, regarding the featured product, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

Neuw

On 6 August 2017, the Neuw Edition Tee in Xerox Lemon (3684-711841) was featured in the SS17 New Season Campaign is due to arrive by the end August, 2017.  For any queries, regarding the featured product, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

Kurt Geiger

On 12 July 2017, a technical error on site incorrectly displayed some Kurt Geiger items with a "Reduced" flag. This was due to a technical error. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Sheridan

On 14 July 2017, an incorrect price was attached to the Sheridan 300tc Queen Sheet Set (6991-60058) which allowed customers to process orders at $39.95. This was due to human error and all orders will be cancelled and refunded. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Jac + Jack

The Jac + Jack 'Eigar Pants' featured in our Step Into The New Campaign will no longer be available at David Jones stores, due to a human error. For any queries regarding the featured products, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

One Just Friends Edt

An incorrect price was attached to three items (2947-10037 & 2947-10029) which allowed the order to be processed at $0.01. This was due to human error and all orders will be cancelled. We apologies for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Service team on 1800 354 663.

Converse

On 4 July 2017, an incorrect price was attached to Converse Min Cons Crib First Stars (4711-171588) and (4711-200606) which allowed customers to process orders at $2.00 and $2.50. This was due to human error and all orders will be cancelled. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Home and Electrical

On 3 July 2017, a technical error on site incorrectly displayed Home and Electrical items with a "Reduced" flag. This was due to a technical error. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.