Consumer Notices

Pricing Error

An error has occurred which allowed some products to be advertised on 3rd Party Websites for $0.00.
This price is incorrect, we are working to correct this issue and apologise for any for any inconvenience this may have caused.
for any queries regarding this please contact our Online Customer service team on 1800 354 663.

Gant

On June 7th 2017, an incorrect price was attached to the Gant G.N.H. Solid Pique Rugger (3260-79560) which allowed customers to process orders at $1.00. This was due to human error and all order will be cancelled. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

B. Toys

On June 7th 2017, an incorrect price was attached to the B. Toys Peak-A-Book (9868-611221) which allowed customers to process orders at $1.00. This was due to human error and all order will be cancelled. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Tony Bianco

On June 2nd 2017, the Tony Bianco Ader Bauble Heel was incorrectly shown in the David Jones Beauty Tribe email as being on sale. This was due to human error and is currently full-price at $229.95. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

David Jones Brand

On June 1st 2017, an incorrect price was attached to the David Jones 3pk Organic Cotton Fashion Trunks (3448-29212) which allowed customers to process orders at $0.05. This was due to human error and all order will be cancelled. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

International Designer Sale - Gucci

Gucci was inadvertently listed as included brand in the International Designer Sale. Gucci is excluded from the Sale and we apologise for any inconvenience caused.

Magimix

On May 2017, an incorrect price was attached to the Magimix 3 Piece Creative Disc Set (7426-11237) which allowed customers to process orders at $0.01. This was due to human error and all order will be cancelled. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663

RE:, Studio W, Distraction, JT One, Magic & David Jones

The above mentioned brands have incorrectly published product to $0.01 cents. This was due to human error and all orders will be cancelled. We apologies for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Service team on 1800 354 663

Perri Cutten

On 4th May 2017, an incorrect price was attached to items 1909-10540 and 1909-10697 which allowed the orders to be processed at $0.01. This was due to human error and all orders will be cancelled. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Jockey

On 4th May 2017, an incorrect price was attached to item 1357-503367 which allowed the order to be processed at $0.01. This was due to human error and all orders will be cancelled. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Incorrect Spotlights

On 26th April 2017, a technical error on site incorrectly showed a large selection of items with a reduced or promotional flag. This was due to a technical error and the additional discount/s will not apply. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

RE:

An incorrect price was attached to three items (5709-10273, 5709-11229 & 5709-11017) which allowed the order to be processed at $0.01. This was due to human error and all orders will be cancelled. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Tommy Hilfiger

On 5th April 2017, an incorrect price was attached to item 3731-200892 which allowed the order to be processed at $20.00. This was due to human error and all orders will be cancelled. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Moran

On 22 March 2017 an error allowed items Voyager Active Comfort Large - Navy Leather (8333-402018) and Voyager Active Comfort Small - Natural Leather (8333-402026) to be purchased online. However, these products were out of stock online and were taken down from the site on 23 March 2017. This was due to a human error and all orders will be cancelled. We apologise for any inconvenience this may have caused.

Mid Season Sale

Our website is experiencing some technical difficulties. Some items are showing a comparison price that is higher than the current advertised sale price. The comparison (or "was" price) is incorrect and does not represent the price of the product immediately prior to the commencement of Mid Season Sale. The current marked price is the correct sale price. We are working to resolve this issue to ensure the correct comparison price is displayed and thank you for your patience.

Tommy Hilfiger

On 21st March 2017, an incorrect price was attached to item 3731-200892 which allowed the order to be processed at $20.00. This was due to human error and all orders will be cancelled. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Paul Smith

On 21st March 2017, an incorrect price was attached to item 3252-802163 which allowed the order to be processed at $0.00. This was due to human error and all orders will be cancelled. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663.

Laguiole by Jean Dubost

On 7th March 2017, an incorrect price was attached to item 6179-80745 which allowed the order to be processed at $5.00. This was due to human error and all orders will be cancelled. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663

Winter Book 2017

The Balm featured on page 41 of the Winter 2017 Book catalogue, has been stated as NEW shades are available in The Balm Meet Matt(e) Hughes Liquid Lipstick, however these shades have all been available to purchase at David Jones previously. For any queries regarding the featured products, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

The Gabor 'Voyage' Loafer in Leopard & Black Patent (5288-126999) featured on page 16 of the Winter 2017 Book catalogue is running late and is due to arrive by 10th March 2017.  For any queries regarding the featured product, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

The Chiara Ferragni 'Glitter Daisy' Slip-on Sneaker featured on page 38 of the Winter 2017 Book catalogue is running late and is due to arrive by 20th March 2017. For any queries regarding the featured product, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

The Country Road Tweed Jacket in Dark Charcoal Melange (3951-91980), Slim Multi Check Shirt in Navy (3951- (91647) and 'Lewis' Career Boot in Black (3951-21450) featured on page 3 of the Winter 2017 catalogue will not be available for home delivery, and will only be available on Click & Collect from selected stores.  For any queries regarding the featured products, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

The Trenery 'Thomas' Leather Messanger Bag in Dark Brown (3016-11164) featured on page 26 of the Winter 2017 catalogue will not be available for home delivery, and will only be available on Click & Collect from selected stores.  For any queries regarding the featured product, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

The Trenery 'Cindy' Pebble Loafer in Cognac (1983-64022) featured on page 17 of the Winter 2017 catalogue will not be available for home delivery, and will only be available on Click & Collect from selected stores.  For any queries regarding the featured product, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

The Nudie Jeans 'Sven' Sweater (3684-702991) and 'Jonis' Shirt (3684-702909) featured on page 11 of the Winter 2017 catalogue is running late, and is due to arrive by 6th March 2017.  For any queries regarding the featured products, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

The Sheridan 'Earley' Throw in Carbon and Cushions in Golden Olive and Carbon featured on page 76 of the Winter 2017 Book catalogue is running late. For any queries regarding the featured products, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

The Sheridan 'Reilly' Queen Bed Quilt Cover Set (6991-72508), Queen Bed Sheet Set (6991-72524) and Queen Bed Cover (6991-71251) featured on page 76 of the Winter 2017 Book catalogue is running late, and is due to arrive by 3rd March. For any queries regarding the featured products, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

The Sheridan 'Bartlett' Standard European Pillowcase (6991-72304) featured on page 76 of the Winter 2017 Book catalogue is running late, and due to arrive by 3rd March. For any queries regarding the featured products, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

The Sheridan 'Ivona' Tailored Pillowcases (6991-73384) featured on page 76 of the Winter 2017 Book catalogue is running late, and due to arrive by 3rd March. For any queries regarding the featured product please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

The Sheridan 'Dalmar' cushion featured on page 77 of the Winter 2017 Book catalogue is running late. For any queries regarding the featured product, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

The Sheridan 'Abbotson' standard pillowcase (6991-72451), Queen Bed Cover (699-72419), Flat Lay Sheet (6991-72435) and Quilt Cover (6991-72443), featured on page 77 of the Winter 2017 Book catalogue is running late, and due to arrive by 3rd March. For any queries regarding the featured products, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

Heat Gen

On 17th February 2017, an incorrect price was attached to two items (9012-10003 & 9012-10053) which allowed the order to be processed at $0.01. This was due to human error and all orders will be cancelled. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 1800 354 663

Paul Smith Cufflinks

The Oval Etched Logo Cufflinks (3529-806078) published last week had an incorrect image. The product has been taken off the website and we regret to inform that the product on the image is not available. For any queries, regarding the featured product, please contact your nearest store or our Online Customer Services team on 1800 354 663. We apologise for any inconvenience.

Pricing Error

On 14th February 2017, an incorrect promotion was attached to some orders which allowed the order to be processed with incorrect pricing. This was due to human error and all orders will be cancelled. We apologise for any inconvenience this may have caused. For any queries, regarding this please contact our Online Customer Services team on 1800 354 663